Terms of Service

Thank you for choosing Errand Runner Xpress, LLC. This company is organized under Tennessee law. The following Terms of Service govern our customers’ use of Errand Runner Xpress services, including the use of Errand Runner Xpress website, or any websites (or portions thereof) or  applications that are offered and operated by Errand Runner Xpress (collectively, the “Services”). These terms, as well as the website’s content, may be changed, deleted, or updated at any time without notice.

By using Errand Runner Xpress services, you agree to be bound by these Terms and acknowledge and agree to the collection, use and disclosure of your personal information in accordance with Errand Runner Xpress Privacy Policy.

The Services present our customer with a number of options in which to send or receive domestic deliveries from our website, by selecting a particular method to have packages delivered. Customer agrees to assume all responsibility for compliance with all applicable state and federal laws and regulations of the United States. Customer further agrees not to ship (export, import, or contract for transportation of) any illegal content or contraband.

This agreement and your use of Errand Runner Xpress services and website is governed by and construed in accordance with the laws of the United States and the State of Tennessee, excluding its conflicts of law provisions. Any cause of action with respect to Errand Runner Xpress or this Agreement must be instituted within one year after the claim or  cause of action or be barred and must be brought in a court of competent jurisdiction within Hamilton County, Tennessee.

In no event shall Errand Runner Xpress, including its agents, contractors, employees and affiliates, be liable for any damages, including but not limited to special, incidental, or consequential damages including, without limitation, loss of profits and/or income; this being the case whether or not Errand Runner Xpress had knowledge that such damages might be incurred as a result of honoring of failing to honor any request for delivery instructions, preferences, suspension, directions or re-routing or any other Customer request. Errand Runner Xpress aims to provide customer satisfaction. Customer also releases Errand Runner Xpress from any liability or damages associated with the website including shut downs, internet failures, viruses, website/software/app/internet issues on the part of the company or on behalf of the Customer. Moreover, to the fullest extent allowed by applicable law, Errand Runner Xpress shall in no way be liable to Customer for any personal injury, property damage, lost profits, replacement goods or services, or any other damages in any cause of action regardless of the basis for which liability is claimed, even if such liability or loss was advised of or foreseeable.

If our Customer Service team determines that the company was at fault for an error in delivery, a refund may be issued, and is the exclusive remedy available under those circumstances (Exceptions and Limitations: Errand Runner Xpress will not be obligated to refund or credit your charges if: (1) We provide you with proof of timely completion of the delivery or service contracted for, consisting of the date and time, where applicable, the name of the person signing for the shipment or service, or service-exception information which justifies the failure to render services because the circumstances fall into a category of liabilities not assumed which include but are not limited to, acts of God, state and national emergencies, unsafe weather patterns, transportation closures beyond our control, (2) the shipment was deemed undeliverable or the service rendered impossible to fulfill, (3) delays, backordering, or other failures of third parties or of Customer responsible for providing the items to ship or items and/or information vital to rendering services, the shipment was scheduled for pickup  or delivery or services scheduled for the Wednesday before Thanksgiving, the seven calendar days leading up to Christmas Day, or the day of Valentine’s Day in which case Customer acknowledges and agrees to hold Errand Runner Xpress harmless for circumstances surrounding these dates and holidays which interfere with the contracted for shipment or services, (4) rejection of shipment or services contracted for by a recipient or third party.

Customer acknowledges and agrees that inclement weather may affect delivery dates and times. In the case of a significant delay, Errand Runner Xpress will contact Customer to inform of the status of the delivery or service. All reasonable attempts to keep the contracted schedule will be made, but Customer acknowledges and agrees to hold Errand Runner Xpress harmless for alternatives and substitutions resulting from inclement weather.

Customer may have the option to order delivery of alcohol products, and in doing so, Customer agrees to comply with all applicable state and federal laws. Customer will only order delivery of alcohol products where Customer is of legal drinking age for possessing, and consuming alcohol (i.e., 21 years of age or older in the United States and where the recipient is also of legal age for consuming alcohol). Customer understands and acknowledges that neither Errand Runner Xpress nor its employees or independent contractors can accept a delivery request to leave alcohol products, with anyone under the age of 21. Upon delivery of alcohol products, the recipient will provide valid government-issued identification proving their age to Errand Runner Xpress employees and/or independent contractors delivering the alcohol products and that the recipient will not be intoxicated when receiving delivery of such products. Customer agrees that if any applicable legal requirements for the delivery of alcohol are not met, Errand Runner Xpress reserves the right to cancel the alcohol-related portion of your delivery and no refund will be issued.

Likewise, Customer acknowledges and agrees that if medicines or controlled substances are ordered, Customer will comply with all state and federal laws and regulations. Moreover, upon delivery of medicines or controlled substances, the recipient will provide valid government-issued identification proving their identity, matching any applicable prescription  to Errand Runner Xpress employees and/or independent contractors delivering the medicine or controlled substances Customer agrees that if any applicable legal requirements for the delivery of these medicines or controlled substances are not met Errand Runner Xpress reserves the right to cancel this portion of your delivery and no refund will be issued.

If Customer or Recipient provides delivery instructions, preferences, or requests to suspend deliveries for their address, Customer and Recipient releases Errand Runner Xpress from all liability for any loss or damage that may result from Errand Runner Xpress following the delivery instructions, preferences, or requests to suspend deliveries.

Customer understands and acknowledges that additional delivery fees apply to out-of-area deliveries (outside of our 20 mile radius). Taxes will be assessed at the state percentage required by law.

Refund Requests: To qualify for a refund, you must notify us of a delivery or service option failure and request a refund of your charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund and cannot recover compensation for a delivery option failure in any lawsuit. All requests for refund or credit of charges must be received within 30 calendar days from the ship date and must include detailed information including the confirmation number and tracking information.  

Errand Runner Xpress, accepts Credit Cards as a form of payment for services rendered. Prices are quoted in U.S. currency dollars, and payment is required before services are provided unless it is specified as a COD delivery. Customer agrees and understands that they are responsible for contacting their credit card company should an error or failed financial transaction occur, and that this may cause delays and extra charges, for which Customer is responsible. Customer agrees that Errand Runner Xpress and independent contractors will charge a delivery fee through credit card authorization using the credit card information provided and on file with Errand Runner Xpress to cover cost of delivery or services ordered. Errand Runner Xpress additionally, reserves the right to collect fees at the time of delivery through (COD) cash on delivery and/or to charge Customer’s card for additional fees including late fees, penalties, add-ons, etc. where appropriate. Customer agrees that additional fees for out-of-area deliveries or other customized add-ons may also be charged directly to Customer’s credit card.

Unless otherwise specified, Customer acknowledges and agrees that Errand Runner Xpress and its independent contractors are authorized to act as your agents in the picking-up, packing, and/or delivery of goods, and or packages purchased by you.

Delivery and service options may be performed in many instances by independent contractors. No agency or partnership exists between Errand Runner Xpress and these independent contractors, As Errand Runner Xpress does not exercise control over the independent contractors in regards to the conduct of their work, rights of termination, method of payment, freedom to select and hire helpers, the furnishing of tools and equipment, the scheduling of hours, and their freedom to render services to other entities. Customer releases Errand Runner Xpress from all liability for tortious acts committed by independent contractors.

Customer understands and acknowledges freedom to terminate the Services at any time, with Customer obligated to provide payment for services rendered or in process. Errand Runner Xpress also reserves the right to suspend or terminate Services to Customer at any time at our discretion for Customer’s failure to comply with these Terms, for any illegal or improper use of our Services, or any other situation where Errand Runner Xpress deems it necessary to take action in the best interest of our company and clients.

Customer understands and acknowledges that Errand Runner Xpress is not responsible for the content of any third party advertisements that may appear on the website, and we are not liable for or responsible for the content, products or services displayed by those advertisements. Furthermore, should Customer decide to engage the services of any third party vendors who advertise on the site, Errand Runner Xpress is not liable for any loss, damage, or dissatisfaction incurred.

Customer understands and acknowledges that the content of this website and these terms are subject to copyright and accordingly, this information shall not be copied, reproduced, or commercially exploited in any part.

For questions regarding these Terms, please contact our Customer Service office by utilizing the contact information provided on the website.